When you bid at auction there is no automatic right of return, the exception being if the lot differs substantially from the description in the catalogue and you are unable to see this from the online images.
We always recommend you use the "ask a question" button to contact the auctioneer before the auction to find out about the lot and the condition prior to bidding.
If you feel a lot you have won has been misdescribed, you should contact the auctioneer directly to see if they can help you. Our auctioneers will want you to be a happy customer and will want to resolve any legitimate issues.
You can find the contact details of all auctioneers on our website. For quick access, click here.
When you win a lot at auction, you are legally bound to pay for the item - it is the same as if you were bidding in the room.
Remember, we simply provide you with the facility to bid at auctions in real-time online, all transactions are between you the bidder and the auctioneer.